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Help Desk Foundations Quiz
IT Support
15:00
Question 1 of 20
BEGINNER
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BEGINNER
1 pts
What is the purpose of a Service Level Agreement (SLA) in the context of a Help Desk?
To define the technical skills required for a Help Desk technician
To outline the expected response and resolution times for issues
To determine the salary of Help Desk technicians
To decide on the software used by the Help Desk