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Help Desk Technician Skill Check Quiz
IT Support
20:00
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INTERMEDIATE
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INTERMEDIATE
1 pts
Arrange the following steps in the order they would typically occur when resolving a help desk ticket:
Arrange the items in correct order
1
Assign ticket to technician
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2
Resolve issue and close ticket
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3
Document solution and update knowledge base
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4
Gather information and troubleshoot issue
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