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Help Desk Foundations Quiz
IT Support
15:00
Question 1 of 20
BEGINNER
+1 XP
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BEGINNER
1 pts
What is the best first step for a Help Desk technician to take when receiving a new support request?
Immediately start troubleshooting
Ask the user for their username and password
Gather detailed information about the issue
Tell the user to try restarting their computer