NeuraQuiz
Categories
Quizzes
Practice
Blog
About
Login
Start Learning
Categories
Quizzes
Practice
Blog
About
Login
Start Learning
Help Desk Foundations Quiz
IT Support
15:00
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Question 1
of 20
BEGINNER
+1 XP
Previous
Flag
Submit
Next
Navigator
0/20
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Submit Quiz
BEGINNER
1 pts
What should a Help Desk technician aim to achieve in the first contact with a customer?
A
To resolve the issue as quickly as possible
B
To escalate the issue to a higher-level technician
C
To provide a workaround rather than a solution
D
To transfer the customer to a different department