NeuraQuiz
Categories
Quizzes
Practice
Blog
About
Login
Start Learning
Categories
Quizzes
Practice
Blog
About
Login
Start Learning
Help Desk Technician Skill Check Quiz
IT Support
20:00
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Question 1
of 30
INTERMEDIATE
+1 XP
Previous
Flag
Submit
Next
Navigator
0/30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Submit Quiz
INTERMEDIATE
1 pts
What is the best practice for a help desk technician to follow when communicating with a customer?
A
Use technical jargon to sound knowledgeable
B
Be abrasive and direct to get the issue resolved quickly
C
Be empathetic and clear in communication
D
Avoid follow-up to prevent unnecessary conversation